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Ryan is the SOJC IT Operations Manager, and is responsible for the management of the administrative technology services and team. This not only means the day to day running of the ITOps group, but also the longer term planning and implementation of service changes (including computing lab upgrades, server upgrades, Office computer upgrades, etc.), updates, budgeting, and managing ITOps projects. The ITOps Manager is also responsible for the continual process of ITSM implementation and continual improvement to the processes that have already been implemented.

The ITOps Manager also serves as the end of the support chain for SOJC related ITOps Incidents (Something is broken…) and Requests (I need…).