Profile

Known for wearing bow ties and unique hats, Don has spent a decade in the IT field.  He has earned the nicknames "Dapper Don" and "Cool Hat Guy" for his gregarious demeanor and welcoming personality. He began his IT career at Best Buy as a seasonal Computer Sales Specialist. After the holiday rush, Don was soon promoted to the Best Buy for Business Department, where he became one of the top salesmen in the company. As a Business professional, he began taking training in both PC and Mac repair and set-up, as well as computer security and networking. He moved into the Geek Squad, where he spent almost 4 years, working both in the store and as an on-site technician. Don has also worked for the Social Sciences Instructional Lab, where he helped oversee the everyday workings of three computer labs ranging from 10 to 33 computers.  Don was a student worker for CASIT before graduating with his degree in General Social Sciences (Focus in Crime, Law, & Society) and has been a full-time staff member and ITC for the University since October of 2014.  He is now a Desktop Support Specialist for User Support Services' Central division.  Don's technical specialties include:

• Mac and PC Hardware Repair and Restoration
• Computer Networking
• Software installation and configuration
• Virus removal and repair
• Data recovery and back-up
• Basic Python, HTML, and Java Script programming
• Mobile Device Setup and Configuration
• Online and telephone tech support
• Customer service and sales
• Experience in Windows (desktop and mobile), Macintosh, Linux, iOS, Android, and LCARS Operating systems